CUSTOMER CARE

 

ORDER

All pieces are in stock and ready to be shipped if not marked otherwise in the product description. After placing your order, you will receive an order confirmation by email – if you do not receive an order confirmation, please let us know. If you wish not to open a customer account, please contact us at hello@theseptlabel.com and you can place your order with our team.

 

SIZING

Ok, so what size should I order? Below you will find our size chart and instructions on how to take your measurements.

THE SEPT Sizeguide

Body Measurements

Size XS S M L
Bust 80 cm 83 cm 88 cm 93 cm
Waist 64 cm 67 cm 72 cm 77 cm
Hip 91 cm 94 cm 99 cm 104 cm

Sizes

Size XS S M L
Europe 34 36 38 40
Australia 6 8 10 12
UK 6 8 10 12
USA 2 4 6 8
Italy 38 40 42 44

 

 

SHIPPING

We deliver worldwide. All items are shipped through DHL, a subsidiary of the Deutsche Post AG.

Germany € 5.00 / 2 – 3 working days
EU (except Germany) and Switzerland € 12.00 / 3 – 5 working days
All other countries € 25.00 / 10 – 14 working days

For deliveries to countries outside of the EU there may be additional duties and fees. These must be paid by you. Please contact your local authorities for more information on such applicable customs duties and fees.

As soon as your order leaves our studio, you will receive an email with your tracking number. We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.

 

RETURNS

Not a perfect match? You have 14 days to return your order. Just send us an email with your name, your order number and the pieces you wish to return. If you would like an exchange, please let us know what you are looking for so we can check our inventory.

All garments must be returned unworn, in a 100% re-saleable condition and in their original packaging, with all tags and labels attached. Underwear cannot be returned. Returns sent without authorization will be returned to sender. Shipping costs for the returned parcel must be paid by the customer. Please send your return to:

THE SEPT
Lohengrinstrasse 4
81925 Munich, Germany

In case of an accepted return your money will be refunded within 2 working days. Shipping costs will not be refunded. We will be in touch throughout the return process to make it as easy for you as possible.

 

RETAILERS

If you would like to purchase our pieces in a physical store you can find our retailers in the list below. Our retailers are carefully selected and known for their high fashion standards and quality.

Anderswo Concept Store
Wildbachstrasse 17
8008 Zurich, Switzerland
www.anderswozuerich.ch

Beautery
Römerstrasse 14
80801 Munich, Germany
www.beautery-munich.de

Beyond Studios
Stresemannstrasse 8
40210 Düsseldorf, Germany
www.beyondstudios.de

Blossom
11B Avenue de la Porte-Neuve
2227 Luxembourg, Luxembourg
www.blossom.lu

Chance and Fate
1202 Yonge Street
M4T 1M1  Toronto, Canada
www.chanceandfate.ca

Craft Store 
Wiesengrund 215
Lech am Arlberg 6764, Austria
www.craft-jeans.com

Djana
Unterlinden 7
79098 Freiburg, Germany
www.djanastore.com

Magasin 2
Brüsseler Strasse 48
50674 Cologne, Germany
www.magasinpopulaire.com

Meadow
36 Orchard Court
St. Albert, T8N 6E6, Canada
www.themeadowshop.ca

Mindful and Co
Shop 1, 142 Cronulla Street
2230 Cronulla, NSW, Australia
www.mindfulandcostore.com

Minette Store
Amalienstrasse 39
76133 Karlsruhe, Germany
www.minette-store.de

Simplicity in Mind
10300 Forest Hill Blvd
33414 Wellington, Florida, United States
www.simlicityinmind.com

Staple Store
105 South Tce
6160 Fremantle, WA Australia
www.staplestorefremantle.com

Style the Brandstore
Aachenerstrasse 533
50933 Cologne, Germany
www.style-brandstore.de

Vincent Park
4278 Main Street
Vancouver, BC V5V 3P9, Canada
www.vincentpark.ca

 

Please let us know if we can help you with anything. hello@theseptlabel.com