CUSTOMER CARE

 

ORDER

All available products are in stock and ready to deliver if not marked otherwise in the product description. After placing your order, you will receive an order confirmation by email – if you do not receive an order confirmation, please contact us.

If you wish not to open a customer account, please contact us at hello@theseptlabel.com and you can place your order with our team.

 

SIZING

Our clothes are designed to have a loose fit. If you are between sizes, unsure about what size to get, or craving a more fitted look, we recommend that you order the smaller size. Below you will find our size chart and instructions on how to take your measurements.

 

THE SEPT Sizeguide

Sizechart

Size XS S S M M L
BUST 79.5 82 84.5 89.5 94.5 99.5
WAIST 61.5 64 66.5 71.5 76.5 81.5
HIP 86.5 89 91.5 96.5 101.5 106.5

International Sizes

Size XS S S M M L
GERMANY 30 32 34 36 38 40
FRANCE/SPAIN 32 34 36 38 40 42
ITALY 36 38 40 42 44 46
UK 4 6 8 10 12 14
US 0 2 4 6 8 10

 

 

GARMENT CARE

Each garment is made from unique material. Please carefully regard the care label for proper care instructions.

 

PAYMENT

We accept payment by credit card (VISA, Mastercard), PayPal and advance payment.

 

SHIPPING FEES

The shipping fees are the same for all orders, independent of the size or weight of the package.

Germany € 5.00
EU (except Germany) and Switzerland € 12.00
All other countries € 25.00

The shipping fees will be clearly communicated to you in the shopping bag system and on the order page.

 

CUSTOM DUTIES

For deliveries to countries outside of the EU there may be additional duties and fees. These must be borne by you. Please contact your local authorities for more information about such applicable customs duties and fees.

 

TERMS OF DELIVERY AND DELIVERY DATE

Delivery takes place via DHL, a subsidiary of the Deutsche Post AG.

The delivery time within Germany is 2 – 3 working days, and will begin on the first working day after the contract conclusion. The delivery times for other countries and more information on the calculation of the delivery date can be found in our GTC and on the DHL website.

As soon as your order has been dispatched to the shipping company you will receive a tracking number so that you can track the status of your shipment with the shipping company.

 

RETURNS

We hope you will love everything that you order from us, but do not worry if something is not quite right, you have the right to withdraw from the contract within fourteen days from when you receive your order, without specifying a reason. To return items they must be in their original condition – unworn, unwashed and with all labels attached and associated packaging in its original condition.

To return items, please follow these steps:

Before sending any returns, please contact us within fourteen days from receiving your order at hello@theseptlabel.com and indicate your order number, your name and address. Please feel free to use the following model withdrawal form, which, however, is not a requirement.

To download the withdrawal form please CLICK HERE.

Pack the items, together with the invoice, in the original packaging and tape it securely. We really like to try and keep waste to a minimum, so please consider the environment and re-use our packaging when possible.

Mail your return using your carrier of choice to:

THE SEPT
Lohengrinstrasse 4
81925 Munich
Germany

Please allow a couple of days for us to receive and process your return. Once we have approved the return, you will receive a full refund, including the original shipping costs. We use the same payment methods used in the original transaction.

You bear the costs of returning the items.

 

IN A STORE NEAR YOU

 

ADIUVANTES
Oudezijds Achterburgwal 121 A
1012 Amsterdam, The Netherlands
www.adiuvantes-shop.com

ANDERSWO CONCEPT STORE
Wildbachstrasse 17
8008 Zurich, Switzerland
www.anderswozuerich.ch

BEYOND STUDIOS
Stresemannstrasse 8
40210 Dusseldorf, Germany
www.beyondstudios.de

CARPE DIEM
Goethestrasse 26
34119 Kassel, Germany
www.carpediem-kassel.de

CHANCE AND FATE
1202 Yonge Street
M4T 1M1  Toronto, Canada
www.chanceandfate.ca

KAUFHAUS MITTE 
Königstrasse 28
70173 Stuttgart, Germany
www.kaufhausmitte.com

NUI CONCEPT STORE
Volkartstrasse 23
80634 Munich, Germany
www.nui-conceptstore.com

RIVIERA
Feldbergstrasse 43
4057 Basel, Switzerland
www.rivierabasel.ch

SIMPLICITY IN MIND
10300 Forest Hill Blvd
33414 Wellington, Florida, United States
www.simlicityinmind.com

STAPLE STORE
105 South Tce
6160 Fremantle, WA Australia
www.staplestorefremantle.com

STYLE THE BRANDSTORE
Aachenerstrasse 533
50933 Cologne, Germany
www.style-brandstore.de

 

CONTACT

We hope you enjoy your shopping. We love to hear your questions and thoughts, so please email us at hello@theseptlabel.com